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Grove Global Consult is a consulting and recruitment agency, providing strategic consulting services in the areas of the private business sector worldwide.
For one of our clients, a fast-growing company, we are looking for a VIP Account Manager with English and German.

Responsibilities:

  • Monitor and assess the VIP database daily, taking strategic actions to maximize their value throughout their lifecycle.
  • Proactively engage VIP players through calls, emails, SMS, and chat to reactivate and maintain their interest.
  • Identify upsell opportunities among VIP players by closely tracking their behavior and delivering targeted offers.
  • Collaborate with cross-functional teams to optimize player management strategies.
  • Develop and implement marketing and player management strategies tailored for VIPs.
  • Extend a warm welcome to potential VIPs upon their initial deposits.
  • Address VIP inquiries promptly and ensure swift resolution to their satisfaction.
  • Coordinate with the CRM team for effective segmentation of promotional offers.
  • Regularly reach out to both high winners and losers for personalized attention.
  • Facilitate knowledge sharing with fellow VIP Account Managers.
  • Cultivate expertise in Sports/Casino Games to effectively communicate with players.

Requirements:

  • Proficiency in spoken and written English and German is mandatory.
  • Strong business acumen and sales-oriented mindset.
  • Proficient in analytical tools, particularly Microsoft Excel.
  • Demonstrated ability to achieve results and deliver exceptional service within tight deadlines.
  • Willingness to work flexible shifts, including evenings, weekends, and holidays.
  • Self-motivated with a positive, problem-solving attitude.
     

What They Offer:

  • Competitive salary package.
  • Monthly and annual performance-based bonuses.
  • Food vouchers.
  • Opportunities for career development and advancement.
  • 20 days of annual leave.
  • Comprehensive health insurance from the first month.
  • Free snacks, beverages, and Happy Hour Fridays.
  • Discounted Multisport cards.
  • Supportive and friendly work environment with collaborative teammates.
  • Engaging team-building activities.
  • Convenient office location.

Join our client’s dynamic team and become a key player in our VIP management strategy! Apply now to embark on an exciting career journey with us.
Recruitment license issued by Ministry of Labor and Social Policy under № 3018 / 30.04.2020.