Описание на работната позиция

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a well-established company in the BPO field, currently working with
one of the biggest global telecommunication companies. We are searching for positive,
organized and customer-oriented people for the role of Telecommunications Support Representative with French or German and English.

Essential Duties and Responsibilities:
* Assisting customers via various communication channels;
* Analyzing and resolving customer inquiries;
* Providing information about administrative and technical requests (products, invoices...);
* Redirecting faults or calls to appropriate departments;
* Implementing changes in the system.

Requirements:
* Proficiency in French or German at C1+ level and English proficiency at B1 level;
* Customer-oriented mindset and positive approach;
* Strong organizational and communication abilities;
* Knowledge in working with MS Office applications;
* Availability for shift work.

Our client offers:
* Solid remuneration and paid annual days off;
* Exposure to a multinational setting, with a strong connection to UK business culture;
* Access to Employee Network Groups promoting diversity and inclusive learning;
* Detailed onboarding during the first month on the job;
* Working time organized in shifts during the whole week;
* Additional medical coverage and Food vouchers;
* Supportive work environment with a positive work-life balance.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_TSRFGE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).