Описание на работната позиция

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – well-known company operating in the online entertainment field. We
are looking for bright, reliable and customer-focused people for the role of Non-Voice
Support with Turkish, Dutch, Portuguese, French, German or Spanish and English - Day shifts.

Essential Duties and Responsibilities:
* Working in a dynamic and exciting environment day to day, striving to achieve set goals;
* Expanding and using your knowledge of rules, regulations, products, promotions and
services in order to provide excellent service to the customers;
* Communicating with users mainly via live chat and email and dealing with their requests;
* Offering accurate, fast responses in a friendly and easy-to-understand manner;
* Helping other team members and other sectors to ensure that everything runs smoothly
and without delays.

Requirements:
* Excellent verbal and written skills in one of the main languages and English;
* Strong customer-focus, bright disposition and attention to their needs and requirements;
* Detail-oriented, motivated to use available information to find the right solution;
* Well organized, reliable and able to multitask and adapt quickly to changes;
* Tech-savvy and PC literate, able to use different communication and office tools.

Our client offers:
* Provided training and opportunities for further growth and development;
* Sports and other group activities with other colleagues;
* Great salary and additional benefits (various bonuses and stimulations);
* Health and dental insurance;
* Transport and lunch allowances;
* Exciting and stimulating work atmosphere.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_NVSTDPFGSE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).