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Company Description
We are Sutherland
Sutherland is a global leader in Customer Experience Management (CXM). For over 37 years, we have taken care of our customers' customers, continuously accelerating growth through cutting-edge solutions and robust automation.
An international company with offices in 60 locations worldwide, Sutherland has been operating in Bulgaria since 2008. There are over 2,000 employees working in the country in three offices across Sofia, Varna, and Burgas or in work-from-home mode, providing customer service and technical support in 17 languages.
At Sutherland you can work with great people on interesting projects for some of the world's biggest brands. You will have the opportunity to develop new skills and professional experience in a supportive and dynamic work environment.
Job Description
We would like to offer you the opportunity to join the Sutherland Team. Your role will be related to back-office activities with no direct connection to end customers.
Responsibilities:
- Respond to partners' queries and questions in a timely and professional manner;
- Project a professional company image through email interaction;
- Prioritize tasks and collaborate with other teams when needed;
Qualifications:
- Very good level of German (at least B2 level)
- Very good level of English(at least B2 level)
- Bachelor's Degree
- Ability to multi-task and to make quick decisions;
- Attention to details
You will GET:
- Long-term job security with a permanent contract
- Very competitive salary;
- World-class on-the-job training;
- Additional health insurance and life insurance
- 24 days of paid annual leave, 3 of which are wellness days.
- 1.5h paid breaks per day
- Transportation allowance
- Food vouchers
- Clear career path within the company
- Free coffee drinks at the office
- Great office location
- Friendly and modern working environment - relaxation rooms, games rooms, terraces
MORE reasons to join our team:
- Fully digital employee services through eSignature
- Employee assistance program, including 24/7 access to psychological support
- Employee discounts portal featuring over 20 exclusive discounts
- Employee referral program
- Rewards and recognition program
- Relocation package if you are relocating from another city or country
- Multisport card partially covered by the company
- In-house learning and development portals with training options for Certification
- Multiple events organized in the office for employee engagement as well as wellness initiatives
- Gift for birth or adoption
- Corporate social responsibility events and teambuildings
- Exposure to global business knowhow
- Available parking space, regulated by company policy
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